If you’re due a refund from HMRC after submitting your Self Assessment tax return, here’s a clear overview of what to expect and how we can support you.
When Will I Receive My Tax Refund?
HMRC typically processes tax repayments within 5 to 10 working days from the date your return is submitted. The refund will be paid directly into your nominated bank account.
What If There’s a Delay?
Occasionally, HMRC may select a return for additional verification checks. These checks can take up to 4 weeks and may delay your refund.
Common Reasons for HMRC Delays
- If calling or online access is not possible, a letter can be sent to:
- HM Revenue and Customs
- Self Assessment
- PO Box 4000
- Cardiff
- CF14 8HR
- Include your UTR, NI number, and a short explanation of the issue.
Need Help Chasing a Refund?
If your refund is delayed beyond the usual timeframe, we can assist by contacting HMRC on your behalf through our HMRC representative service available to request via your TaxDash account. A support fee of £24 (including VAT) applies.
Once your request is received, our team will follow up with HMRC and provide you with an update.
- Use Your Personal Tax Account Online
- Go to Personal tax account: sign in or set up – GOV.UK
- Sign in with your Government Gateway ID
- Check the HMRC App:
- Download the HMRC app from the App Store or Google Play
- Sign in using your Government Gateway credentials
- You can view your tax summary, check the status of returns, and see any repayments due
- Check the status of your return and any repayment due
- Call HMRC Personal Tax Helpline: 0300 200 3300
- Opening hours: Monday to Friday, 8am to 6pm (UK time)
- Have your National Insurance number and Self Assessment UTR ready.
- Write to HMRC (if needed)
- If calling or online access is not possible, a letter can be sent to:
- HM Revenue and Customs
- Self Assessment
- PO Box 4000
- Cardiff
- CF14 8HR
- Include your UTR, NI number, and a short explanation of the issue.
Need Help Chasing a Refund?
If your refund is delayed beyond the usual timeframe, we can assist by contacting HMRC on your behalf through our HMRC representative service available to request via your TaxDash account. A support fee of £24 (including VAT) applies.
Once your request is received, our team will follow up with HMRC and provide you with an update.
- Submission of new or updated bank details
- Higher-than-usual refund amounts
- First-time filers or unusual filing patterns
- Significant changes in employment or income
These checks are standard procedure and do not necessarily indicate a problem with your return.
Ways to follow up with HMRC
- Use Your Personal Tax Account Online
- Go to Personal tax account: sign in or set up – GOV.UK
- Sign in with your Government Gateway ID
- Check the HMRC App:
- Download the HMRC app from the App Store or Google Play
- Sign in using your Government Gateway credentials
- You can view your tax summary, check the status of returns, and see any repayments due
- Check the status of your return and any repayment due
- Call HMRC Personal Tax Helpline: 0300 200 3300
- Opening hours: Monday to Friday, 8am to 6pm (UK time)
- Have your National Insurance number and Self Assessment UTR ready.
- Write to HMRC (if needed)
- If calling or online access is not possible, a letter can be sent to:
- HM Revenue and Customs
- Self Assessment
- PO Box 4000
- Cardiff
- CF14 8HR
- Include your UTR, NI number, and a short explanation of the issue.
Need Help Chasing a Refund?
If your refund is delayed beyond the usual timeframe, we can assist by contacting HMRC on your behalf through our HMRC representative service available to request via your TaxDash account. A support fee of £24 (including VAT) applies.
Once your request is received, our team will follow up with HMRC and provide you with an update.